Toakan Network Ltd Customer Privacy Notice
This privacy notice has been created to tell you what to expect us to do with your personal information.
Ownership
This policy is maintained by Toakan Network Ltd
Name of Director: Thomas Daykin-Woodberry
Contact Details
Email: [email protected]
Last Updated
02/02/2026 (2nd February 2026)
What Information We Collect, Use, and Why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
- Names and contact details
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
- Addresses
- IP addresses
- Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
- Contact information
- Names and contact details
- Addresses
- IP addresses
- Website and app user journey information
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure — You have the right to ask us to delete your personal information.
- Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing — You have the right to object to the processing of your personal data.
- Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.
Subject Access Request
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where We Get Personal Information From
- Directly from you
- Charities or voluntary sector organisations
How Long We Keep Information
We keep accurate, proportionate records to:
- Provide a high-quality service to Customers.
- Provide feedback to Business and Voluntary Organisations
- Ensure good support and supervision to volunteers
- Comply with all employment, charity and company legal requirements
- Comply with quality assurance systems.
All records are made and held in accordance with the principles of the UK GDPR and Data Protection Act 2018.
We keep records for the period specified in the procedure below.
This policy was adopted on 01/01/2026 and will be reviewed on 01/01/2027.
Duration of Storage
- We will keep all information for a period of up to 4 years from the date of creation.
Storage of Sensitive Information
- Sensitive information, such as Passwords, PIN and other security requirements will be stored in an encrypted format.
Who We Share Information With
Others we share personal information with:
- Charities and voluntary organisations
- Organisations we need to share information with for safeguarding reasons
- External auditors or inspectors
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113